XX整车企业全国经销商销售服务及售后服务神秘顾客
XXOEM dealers’sales & after-sales mystery shopper
共完成销售神秘客样本152个，售后神秘客样本152个
Finish dealer sales mystery shopper 152, and after-sales mystery shopper 152
考察了销售/售后的以下流程：
The sales & after-sales process:
销售服务水平测评环节
The sales process
售后服务水平测评环节
The after-sales process
并最终确定了相应指标评价体系－销售服务评价体系
The detail point of survey (sales process)
并最终确定了相应指标评价体系－售后服务评价体系
The detail point of survey (after-sales process)
我们还为每家经销商提供了详尽的报告
We prepare detail report for every dealer
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